Support

Need help with Parentice? Email contact@fastnfreshpty.com and put “Parentice” in the subject.

For an app issue, tell us what you were trying to do, what happened, and your iPhone model and app version. Please do not send passwords, payment-card details or unnecessary information about your child.

Feedback and screenshots

You can send feedback by email. Attach a screenshot only if it helps explain the problem, and remove personal details first. Feedback photos are not used to train AI models. The in-app feedback delivery service is still being connected; use email if the app reports that sending is unavailable.

Report an AI response

If a response seems inaccurate, unsafe or inappropriate, describe what happened and include only the relevant excerpt. Avoid forwarding an entire conversation or identifying details about your child. AI can make mistakes, and Parentice does not provide professional or emergency care.

Manage a subscription

On your iPhone, open Settings → your name → Subscriptions to manage or cancel an App Store subscription. Deleting Parentice or its local data does not cancel billing. For eligible existing purchases, use Restore purchases in the app. See Apple’s cancellation instructions or Apple’s refund service.

Your data and AI permission

Change permission in Parentice’s Settings → AI data use. Local data deletion does not erase remote records. Production account deletion is not yet connected in the current development build. Email us for privacy, access, correction or deletion requests. Read the Privacy Policy for details.

Need urgent help?

Parentice and its support inbox are not monitored emergency services. If anyone is in immediate danger in the United States, call 911. For health or development concerns, contact your pediatrician.